Delivery and Returns
DELIVERY & RETURNS
All items which are in stock will be delivered by Royal Mail within 7 days. Standard delivery only applies to UK Mainland only.
Next Day Delivery £8.95
As long as your order is in stock then delivery will take place the following working day before 1pm. The latest we can process orders for Next Day Delivery is 2:30pm.
All overseas £9.95
All overseas deliveries will be sent using Royal Mail International Service and normally take between 7 and 21 days.
Out of stock items - We endeavour to send all our customers emails within 1 working day of order placement confirming stock availability and delivery information.
We try to replenish stocks on a regular basis but anything temporarily out of stock will be delivered within 28 days. Please call our staff (01908 523150) or email us email@example.com for more accurate delivery dates on specific items.
If you have ordered more than one item and part of your order is out of stock then the out of stock item will be sent within 28 days and no extra postage charge will be incurred.
EXCHANGE, REFUNDS & CANCELLATIONS
At James Alexander Clothing we want you to be delighted every time you shop with us. Occasionally though, we know you may wish to change your mind.
If you need to return an unused item you can do so within 90 days for an exchange or refund as required by using the return postage label enclosed with your parcel. We will refund the monetary value of the items returned to us, at the price you purchased them, but not the delivery charges.
The goods must be returned in the same condition as received and if possible with all original packaging. James Alexander Clothing reserves the rights to refuse a refund or exchange if the goods returned are deemed to have been damaged, worn or tampered with. This does not affect your statutory rights.
If you are returning an item please use the return postage label enclosed with your parcel, or use the button below to download and print a label. If you use Royal Mail please keep your receipt as proof of postage.
Refunds can only be made to the original card of purchase. Refunds to a card other than the original can only be processed under the following circumstances:
- The original account details have expired
- The original account no longer exists
Please enclose the dispatch note inside the parcel giving the reason for the return, stating whether you require a refund or exchange. Pack the parcel securely reusing the original packaging if possible. Return the package to James Alexander Clothing via the Post Office using the Royal Mail Tracked Returns service, attaching the label enclosed with your order to the parcel (or print the label below). Please obtain a 'Proof of Posting Certificate' from the Post Office.
James Alexander Clothing
Unit 6 Fernfield Farm
CHRISTMAS DELIVERY INFORMATION
Beat the festive rush and ensure your beautiful cashmere purchases arrive before Christmas!
Last Order Dates for UK Christmas Delivery:
Monday 17th December (by 12pm noon) - Royal Mail 2nd Class.
Wednesday 19th December (by 12pm noon) - Royal Mail 1st Class.
Friday 21st December (by 12pm noon) - Royal Mail Special Delivery.
**Orders placed after 12pm noon on the 21st December will not be processed until Wednesday January 2nd 2019**
Our International Christmas Postage Dates and Last Deliveries:
Friday 7th December - Cyprus, Malta, Asia, Far East, Eastern Europe (except Poland, Czech Republic & Slovakia).
Saturday 8th December - Caribbean, Central & South America.
Monday 10th December - Greece, Turkey, Australia, New Zealand.
Thursday 13th December - Europe & USA
Please note any orders to Canada will not be dispatched until January at the earliest due to Canadian Postal delays.
|Christmas & New Year Opening Hours 2018|
|Saturday 22nd December||9am - 1pm|
|Sunday 23rd December||Closed|
|Monday 24th December||Closed|
|Tuesday 25th December||Closed|
|Wednesday 26th December||Closed|
|Thursday 27th December||9am - 1pm|
|Friday 28th December||9am - 1pm|
|Saturday 29th December||9am - 1pm|
|Sunday 30th December||Closed|
|Monday 31st December||9am - 1pm|
|Tuesday 1st January||Closed|
|Normal hours resume from Wednesday 2nd January||9am - 5pm|