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Delivery and Returns

DELIVERY & RETURNS


Delivery £3.95 
All items which are in stock will be delivered by Royal Mail within 7 days. Standard delivery only applies to UK Mainland only.

Next Day Delivery £8.95 
As long as your order is in stock then delivery will take place the following working day before 1pm. The latest we can process orders for Next Day Delivery is 2:30pm.

All overseas £9.95 
All overseas deliveries will be sent using Royal Mail International Service and normally take between 7 and 21 days.

Out of stock items - We endeavour to send all our customers emails within 1 working day of order placement confirming stock availability and delivery information.

We try to replenish stocks on a regular basis but anything temporarily out of stock will be delivered within 28 days. Please call our staff (01908 523150) or email us customer-services@jamesalexanderclothing.co.uk for more accurate delivery dates on specific items.

If you have ordered more than one item and part of your order is out of stock then the out of stock item will be sent within 28 days and no extra postage charge will be incurred.

EXCHANGE, REFUNDS & CANCELLATIONS


At James Alexander Clothing we want you to be delighted every time you shop with us. Occasionally though, we know you may wish to change your mind.

If you need to return an unused item you can do so within 90 days for an exchange or refund as required by using the return postage label enclosed with your parcel. We will refund the monetary value of the items returned to us, at the price you purchased them, but not the delivery charges.

The goods must be returned in the same condition as received and if possible with all original packaging. James Alexander Clothing reserves the rights to refuse a refund or exchange if the goods returned are deemed to have been damaged, worn or tampered with. This does not affect your statutory rights.

If you are returning an item please use the return postage label enclosed with your parcel, or use the button below to download and print a label.  If you use Royal Mail please keep your receipt as proof of postage. 

Refunds can only be made to the original card of purchase. Refunds to a card other than the original can only be processed under the following circumstances:
  - The original account details have expired
  - The original account no longer exists

RETURNS PROCEDURE


Please enclose the dispatch note inside the parcel giving the reason for the return, stating whether you require a refund or exchange. Pack the parcel securely reusing the original packaging if possible. Return the package to James Alexander Clothing via the Post Office using the Royal Mail Tracked Returns service, attaching the label enclosed with your order to the parcel (or print the label below). Please obtain a 'Proof of Posting Certificate' from the Post Office. 

Returns Address:
James Alexander Clothing
Unit 6 Fernfield Farm
Whaddon Road
Nr Mursley
Buckinghamshire
MK17 0PR
United Kingdom

Print out a returns label.

CHRISTMAS DELIVERY INFORMATION

Beat the festive rush and ensure your beautiful cashmere purchases arrive before Christmas!

Last Order Dates for UK Christmas Delivery:

Monday 17th December (by 12pm noon) - Royal Mail 2nd Class.

Wednesday 19th December (by 12pm noon) - Royal Mail 1st Class.

Friday 21st December (by 12pm noon) - Royal Mail Special Delivery. 

**Orders placed after 12pm noon on the 21st December will not be processed until Wednesday January 2nd 2019**

Our International Christmas Postage Dates and Last Deliveries:

Friday 7th December - Cyprus, Malta, Asia, Far East, Eastern Europe (except Poland, Czech Republic & Slovakia).

Saturday 8th December - Caribbean, Central & South America.

Monday 10th December - Greece, Turkey, Australia, New Zealand.

Thursday 13th December - Europe & USA

Please note any orders to Canada will not be dispatched until January at the earliest due to Canadian Postal delays.

Christmas & New Year Opening Hours 2018

Saturday 22nd December                    9am - 1pm                  
Sunday 23rd December                              Closed                             
Monday 24th December Closed
Tuesday 25th December Closed
Wednesday 26th December Closed
Thursday 27th December 9am - 1pm
Friday 28th December 9am - 1pm
Saturday 29th December 9am - 1pm
Sunday 30th December Closed
Monday 31st December 9am - 1pm
Tuesday 1st January Closed
Normal hours resume from Wednesday 2nd January 9am - 5pm
Copyright © 2018 James Alexander Clothing. All rights reserved.